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XenoSurvey Installs System at Santa Clara's Frontier Ford Dealership
28th May, 2008
XenoSurvey, Inc. is pleased to announce that their patent-pending customer satisfaction feedback system has gone live at Frontier Ford in Santa Clara, Cali-fornia. Designed to capture customer satisfaction feedback directly at the point of sale, XenoSurveyTM was initiated on May 14 at Frontier’s store, located at 3701 Stevens Creek Boulevard in Santa Clara.
XenoSurveyTM replaces online, phone, and paper surveys with an electronic sur-vey in the dealership service department. When customer responses fall below thresholds that the dealership sets, the staff receives an Instant Alert via email—in 10 seconds or less. Frontier Ford staff can also review XenoPulseTM, XenoSurvey’s 24/7 dynamic report, to evaluate their performance over time.
Frontier Ford is using XenoSurveyTM to gather customer feedback at the point of sale and communicate it to key dealership personnel instantly. With re-sponse rates over 95 percent, this allows Frontier Ford to learn more about their customers and respond to their needs quickly and effectively.
Frontier Ford Service Director Brian Light said, “We are a 5-year in a row Presi-dent’s Award winning dealership. We scoured the NADA convention looking for a system that would help maintain our President’s Award status. All we were able to find was the same old systems—until we found XenoSurveyTM. We are looking for that customer that has a concern, the one that may not come back or may take out their frustration on a manufacturer’s survey. XenoSurveyTM helps find that customer instantly, so you can resolve their concerns. In less than one month we have been able to spot areas of concern and address them swiftly. This is the best system I have seen in my 27 years in the automotive business. From the smooth installation to the outstanding customer support, XenoSurveyTM is awesome.”
Frontier Ford’s service department has a proud tradition of performing Ford repairs and maintenance. Their mechanics are among the best in California with decades of combined training and experience. Whether you need engine repair, transmission service, or just an oil change, their expert auto repair me-chanics are Ford certified and experts in fixing any issue you have with your vehicle.
XenoSurvey, Inc. is an information technology firm based in western Pennsyl-vania. XenoSurvey, Inc. provides true customer feedback in real time, with re-sponse rates approaching 100%.
Release link:
http://www.xenosurvey.com/news/XenoSurveyPressRelease_Frontier.pdf
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